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Buyer's Guide
Why are so many products out of stock?
  There may be several reasons why a product shows as "out of stock". First, we may actually have sold out of a popular item and are awaiting a re-order. Since most products come from overseas, there is a long lead time to have them re-made and shipped. Seasonal products, for example, are not always in stock all year, but just arrive prior to their applicable season.

Often, new products that are featured on the web site may not have arrived at our warehouse yet, so they too are marked "out of stock" even though they have never been in stock. Similarly, we sometimes feature items that we are working on for production later in the year, and of course those are also "out of stock."

If a product is marked "Unavailable", then it is sold out and is not yet on order with our suppliers, so it will be out for many months. Other products that show as "out of stock" will generally have an estimated availability indicated. These are rough estimates and can change due to delays overseas or in customs.

There are a few reports available from SITE-TOOLS menu which only appears if you are logged in as an authorized user:
* New products (Provides a quick review of products deemed NEW)
* Recent arrivals (shows products that have been received at our warehouse in the past 60 days)


How do I find my product?
  To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I navigate the site?
  To navigate this website, simply click on a category you might be interested in. Categories are located on the top menu bar of our website. When you hover over a menu item (like CHILDREN) a pop-up menu of sub-categories will appear. Click any sub category to see the products. If you are browsing a category that contains sub-categories, they are listed at the top of your results page so you can easily click on them. You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.